Blue Moose Rentals – Cancellation & Rescheduling Policy

Deposit Requirements

  • A 50% deposit is required for most bookings.
  • For orders over $2,000, a 75% deposit is required.
  • All deposits are non-refundable and secure your rental reservation.

Non-Expiring Credits

  • If you cancel at least 6 weeks (42 days) before your event, your deposit can be converted into a non-expiring credit toward future rentals.

Last-Minute Cancellations

  • Cancellations made within 10 days of the event may result in the full rental amount being retained.
  • Exceptional circumstances are considered on a case-by-case basis. Please contact us to discuss your situation.

Rescheduling

  • No rescheduling fee if the change is made before preparation begins.
  • For large orders, up to 75% of the booking total may be transferred to a new event date.
  • Smaller orders are typically rescheduled without any funds retained.

Frequently Asked Questions

Q: Can I get my deposit back if I cancel my booking?
A: Deposits are non-refundable. However, if you cancel at least 6 weeks before your event, your deposit can be converted into a non-expiring credit.

Q: What if I cancel within 10 days of the event?
A: The full amount may be retained. However, exceptions may apply. Please contact us to explore available options.

Q: Can I reschedule my event?
A: Yes. As long as the request is made before we begin preparing your order. Large orders may be subject to a partial transfer fee, but smaller orders are typically rescheduled at no extra cost.

Q: What about custom-ordered items?
A: Costs associated with acquiring custom items may be non-refundable. Any remaining funds may be issued as a credit for future rentals.

Q: What if an emergency forces me to cancel?
A: Emergency cancellations are evaluated individually. We’re committed to working with you to find the most reasonable and fair solution.

📞 Need Help or a Special Arrangement?

Please contact our team at [email protected] or call (406) 414-7577, Monday–Friday, 7 AM–5 PM, to discuss your specific situation. We’re here to help!